RETURN POLICY

At JAYLABASTIEN.COM, we strive to provide you with the best shopping experience possible. However, we understand that there may be instances where you need to return a product. We have developed a simple and transparent return policy to ensure your satisfaction.

  1. Eligibility for Returns:

    • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

    • Certain products, such as perishable goods, intimate or sanitary items, gift cards, and downloadable software, may not be eligible for return. Please check the product description or contact our customer support for more information.

  2. Return Process:

    • If you wish to return a product, please contact our customer support within 7 days from the date of delivery to initiate the return process. You can reach us through INFO@JAYLABASTIEN.COM.

    • Our customer support team will guide you through the necessary steps and provide you with a return authorization, if applicable.

    • Please ensure that the product is securely packaged to prevent damage during transit.

  3. Return Shipping:

    • In most cases, the cost of return shipping will be the responsibility of the customer. However, if the return is due to an error on our part or a defective product, we will cover the return shipping costs.

    • We recommend using a trackable shipping service and retaining proof of shipment for your records. We are not responsible for any items lost or damaged during return transit.

  4. Refund or Exchange:

    • Once the returned product is received and inspected, we will notify you of the status of your return.

    • If your return is approved, we will initiate a refund to your original payment method or offer an exchange for an alternative product, based on your preference.

    • Refunds may take 30 to process, depending on your payment provider's policies.

  5. Non-Refundable Items:

    • Certain items may be non-refundable, including but not limited to:

      • Products that are personalized or customized according to your specifications.

      • Items purchased during clearance or final sale events.

    • Please review the product description or contact our customer support for more information regarding the refund eligibility of specific items.

  6. Damaged or Defective Products:

    • If you receive a damaged or defective product, please contact our customer support immediately. We will work with you to resolve the issue promptly and provide a replacement or refund, as appropriate.

Please note that this return policy is subject to change without prior notice. We recommend reviewing our return policy whenever making a purchase.

If you have any further questions or require assistance, please do not hesitate to contact our customer support. We are here to help and ensure your satisfaction.

Thank you for choosing JAYLABASTIEN.COM!